Legal notice

Seller: ピックルボールラリー株式会社
Person responsible for mail-order sales: 吉田優人
Address: 2F, Ginza Otake Business Residence, 1-22-11 Ginza, Chuo-ku, Tokyo, Japan
Telephone: We will disclose our telephone number without delay upon request.
Email: info@vetrapickleball.jp

Prices: As stated on each product page, including consumption tax.
Additional charges:
Shipping fees: JPY 1,600 (tax included) within Japan, except Okinawa Prefecture, where the fee is JPY 2,800 (tax included). Free shipping throughout Japan applies when the product subtotal after discounts is JPY 25,000 (tax included) or more. Shipping fees are excluded from this subtotal. Please see our Shipping Policy.

Payment methods: Credit cards (Visa, Mastercard, American Express and others).
Payment timing: Payment is processed when the order is confirmed.

Dispatch time: We dispatch orders within 3 business days after confirming payment, excluding Saturdays, Sundays and Japanese public holidays.

Returns:
We accept returns for personal reasons only if the product is unused and unopened. Please contact info@vetrapickleball.jp within 7 days of delivery. You are responsible for return shipping.
Defective or damaged products and incorrect deliveries are handled separately. Please contact us with your order number, details of the product condition and photos showing the issue.
After reviewing the details, we will normally replace the product with the same item in good condition. If a replacement is unavailable, we will issue a refund. We cover return shipping and replacement shipping in these cases.

Return shipping:
We cover return shipping for defective products and incorrect items. You cover return shipping for returns for personal reasons.

Cancelling orders for in-stock products:
Cancellation is accepted only before dispatch arrangements begin. Please email info@vetrapickleball.jp with your order number and the name used when placing the order. We cannot cancel orders once dispatch arrangements have begun. After delivery, our return conditions apply.

Shipping fees for returns for personal reasons: The original shipping fee you paid is non-refundable. If your order was delivered with free shipping, we will not charge the original shipping cost afterwards. These shipping conditions do not apply to defective products or incorrect deliveries.

Refund processing: We process refunds within 7 business days after the returned product reaches us and we have checked its condition. Refunds are normally issued to the original payment method. The time it takes for the refund to appear depends on your payment service or financial institution. Please see our Return and Refund Policy for details.