Refund policy

Returns for personal reasons

We accept returns for personal reasons only if the product is unused and unopened. Please contact info@vetrapickleball.jp within 7 days of receiving your order. You are responsible for return shipping costs.

Please include your order number, the name used when placing the order and the product you wish to return. We will provide the return address and instructions.

For returns for personal reasons, the original shipping fee you paid is non-refundable. If your order was delivered with free shipping, we will not charge the original shipping cost afterwards. These shipping conditions do not apply to defective products or incorrect deliveries.

Defective products and incorrect deliveries

Defective products and incorrect deliveries are handled separately from returns for personal reasons. Please contact info@vetrapickleball.jp with your order number, details of the product condition and photos showing the issue.

After reviewing the details, we will normally replace the product with the same item in good condition. If a replacement is unavailable, we will issue a refund. We cover return shipping and replacement shipping for defective products and incorrect deliveries.

Cancelling an order for in-stock products

Orders for in-stock products can be cancelled only before dispatch arrangements begin. Please email info@vetrapickleball.jp with your order number and the name used when placing the order. Once dispatch arrangements have begun, we cannot cancel the order. After delivery, our return conditions apply.

Refund processing

We will process your refund within 7 business days after the returned product reaches us and we have checked its condition. Refunds are normally issued to the original payment method. The time it takes for the refund to appear in your account or statement depends on your payment service or financial institution.