Terms of service

1. Scope

These terms apply to the use of and purchases from the Vetra Japan online store (the “Store”), operated by ピックルボールラリー株式会社. Please see our Legal Notice under the Act on Specified Commercial Transactions for business details.

2. Orders and formation of the sales contract

Your order constitutes an offer to purchase products. The automated order acknowledgement email confirms receipt of your order and does not constitute acceptance of the sales contract. The sales contract is formed when you receive our dispatch notification email.

If we cannot accept an order, for example because of an inventory discrepancy, we will notify you. If payment has already been received, we will process a refund.

3. Prices and payment

Prices are shown on each product page and include consumption tax. Any shipping fees or other charges will be displayed before you finalise your order. Please check the checkout page and Legal Notice for available payment methods, payment conditions and the amount charged.

4. Dispatch and delivery

We dispatch orders within 3 business days after confirming payment, excluding Saturdays, Sundays and Japanese public holidays. Delivery may be delayed by transport conditions, weather, natural disasters or other circumstances. Please see our Shipping Policy.

5. Cancellations, returns and exchanges

Orders for in-stock products may be cancelled only before dispatch arrangements begin. Please contact us with your order number and the name used when placing the order. Once dispatch arrangements have begun, our return conditions apply after delivery.

We accept returns for personal reasons only for unused, unopened products if you contact us within 7 days of delivery. You cover return shipping. The original shipping fee you paid is non-refundable. If your order was delivered with free shipping, we will not charge the original shipping cost afterwards.

Defective products and incorrect deliveries are handled separately. We will normally replace the product with the same item in good condition, or issue a refund if a replacement is unavailable. We cover return shipping and replacement shipping for defective products and incorrect deliveries.

6. Refunds

We process refunds within 7 business days after the returned product reaches us and we have checked its condition. Refunds are normally issued to the original payment method. The time it takes for the refund to appear in your account or statement depends on your payment service or financial institution. Please see our Return and Refund Policy.

7. Product information

Colours and textures in product images may appear different from the actual product depending on your device and display settings. Please contact us before ordering if you have questions about a product. This section does not limit your rights if a product is defective.

8. Personal information

We handle personal information in accordance with our Privacy Policy. Please provide accurate information required for ordering, delivery and communication.

9. Prohibited conduct

Orders using false information, fraudulent payments, infringement of third-party rights, unauthorised access to our systems and other unlawful acts are prohibited.

10. Maintenance and service interruptions

We may temporarily suspend services for maintenance, system failures or other unavoidable circumstances. We will provide advance notice where reasonably possible.

11. Applicable laws and changes to these terms

If any provision conflicts with the Consumer Contract Act or other applicable laws, those laws prevail. If we change these terms, we will announce the changes and their effective date on the Store and handle them in accordance with applicable laws.

12. Governing law

These terms are interpreted in accordance with Japanese law.

13. Contact

Vetra Japan: info@vetrapickleball.jp
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